These Terms of Service ("Terms") govern your use of Pocket Terminal, a cloud-based Point of Sale platform operated by Simlina OÜ, a private limited company registered in Estonia. By creating an account or using the service, you agree to these Terms in full. If you do not agree, you must not use the service.
1. The Service
Pocket Terminal provides a subscription-based Point of Sale (POS) system accessible via web browser, Android application, and iOS application (collectively, "the Service"). The Service allows businesses to manage sales, inventory, staff, and multi-store operations.
Simlina OÜ grants you a limited, non-exclusive, non-transferable, revocable licence to use the Service solely for your internal business operations, subject to these Terms.
2. Account Registration
To access the Service, you must register for an account using a valid email address. You agree to:
- Provide accurate and complete information during registration.
- Keep your login credentials confidential.
- Notify us immediately at support@pocketterminal.com if you suspect unauthorised access to your account.
- Accept responsibility for all activity that occurs under your account.
Simlina OÜ is not liable for any loss or damage resulting from your failure to protect your account credentials.
3. Subscription Plans & Pricing
Pocket Terminal is offered on the following subscription plans, billed monthly in Euros (EUR):
- Free — €0/month. Includes 1 store, 1 device, offline mode, and basic reporting.
- Starter — €15/month. Includes 1 store, 3 devices, advanced reporting, and 5 staff accounts.
- PRO — €25/month. Includes unlimited stores, unlimited devices, unlimited staff, priority support, and API access.
All paid plans include a 14-day free trial of PRO features. No credit card is required to start the trial. Feature availability and limits are subject to change with advance notice to existing subscribers.
4. Billing & Payment
Subscription fees for paid plans are billed monthly in advance. Payments are processed securely by Stripe. By subscribing to a paid plan, you authorise Simlina OÜ to charge your payment method on a recurring monthly basis until you cancel.
If a payment fails, we will notify you by email. Access to paid features may be suspended until payment is successfully processed. All prices are in Euros (EUR) and are inclusive of any applicable taxes unless otherwise stated.
5. Free Trial
New users may access PRO features free of charge for 14 days without providing payment information. At the end of the trial, you will need to subscribe to a paid plan to retain access to PRO features. If you do not subscribe, your account will revert to the Free plan.
6. Cancellation
You may cancel your subscription at any time from your account dashboard. Upon cancellation:
- Your subscription will remain active until the end of the current billing period.
- You will not be charged for the following month.
- Your account will revert to the Free plan at the end of the billing period.
- Your data will be retained for 30 days following downgrade, after which it may be subject to the Free plan limits.
To cancel, log in to your account at admin.pocketterminal.com or contact support@pocketterminal.com.
7. Refund Policy
7.1 14-Day Money-Back Guarantee
If you subscribe to a paid plan (Starter or PRO) for the first time and are not satisfied, you may request a full refund within 14 days of your first payment. To request a refund, contact support@pocketterminal.com with your account email and reason for the request.
7.2 After 14 Days
After the initial 14-day period, subscription fees are non-refundable. No partial refunds are issued for unused days in a billing cycle. If you cancel mid-month, you retain access to paid features until the end of the current billing period.
7.3 Exceptions
Refunds may be issued at our sole discretion in cases of extended service unavailability (downtime exceeding 72 hours due to causes within our control) or billing errors. To report a billing error, contact support@pocketterminal.com within 30 days of the charge.
8. Acceptable Use
You agree not to use the Service to:
- Violate any applicable local, national, or international law or regulation.
- Process payments for illegal goods or services.
- Attempt to gain unauthorised access to other user accounts or our infrastructure.
- Reverse engineer, decompile, or disassemble any part of the Service.
- Resell, sublicense, or transfer access to the Service to third parties without our prior written consent.
- Upload malicious code, viruses, or any software intended to damage or disrupt the Service.
Violation of this section may result in immediate suspension or termination of your account without refund.
9. Your Data
You retain full ownership of all business data (products, transactions, customer records) you enter into the Service. By using the Service, you grant Simlina OÜ a limited licence to store, process, and display that data solely for the purpose of providing the Service to you.
We will not sell, share, or use your business data for any purpose other than providing and improving the Service. For full details on how personal data is handled, please see our Privacy Policy.
10. Service Availability
We aim to maintain 99.9% uptime for the cloud-based components of the Service. However, we do not guarantee uninterrupted access and accept no liability for downtime caused by factors outside our reasonable control, including internet outages, third-party service failures, or force majeure events.
The Pocket Terminal app includes offline mode, which allows sales to continue locally without internet connectivity. Data entered offline will sync to the cloud when connectivity is restored.
11. Intellectual Property
All intellectual property rights in the Pocket Terminal platform, including software, design, trademarks, and documentation, are owned by or licensed to Simlina OÜ. Nothing in these Terms transfers any intellectual property rights to you.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Simlina OÜ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, arising from your use of or inability to use the Service.
Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total subscription fees paid by you to Simlina OÜ in the 3 months preceding the claim.
13. App Store & Google Play
The Pocket Terminal mobile application is distributed via the Apple App Store and Google Play Store. Your use of the application through these platforms is also subject to the respective terms of Apple Inc. and Google LLC. In the event of any conflict between these Terms and the platform terms, these Terms govern the relationship between you and Simlina OÜ.
14. Termination
We reserve the right to suspend or terminate your account with or without notice if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law. Upon termination, your right to use the Service ceases immediately. You may request a copy of your data within 30 days of termination.
15. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your subscription before the effective date.
16. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of the Republic of Estonia. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Estonia, without prejudice to any mandatory consumer protection rights you may have under the law of your country of residence.
17. Contact
For any questions about these Terms, please contact:
Simlina OÜ — Pocket Terminal Support
Email: support@pocketterminal.com